Resources

Handling Complaints

A complaint is an expression of dissatisfaction, whether justified or not. Nobody likes dealing with complaints but when you come to think of it, they are an excellent way of

Public Relations for Travel Agents

Public Relations (PR) is the practice of managing the flow of information between an individual or a company and the public. Put simply, PR is about the ongoing process of

Time management is the act or process of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity. It

Customer Retention

Customer retention is defined as the activity that a company undertakes in order to reduce customer defections. Successful customer retention starts with the first contact a company has with a

Join our Family

Our success has been achieved because of a combination of hard work, vision, leadership and an acute understanding of what retail travel agents need, to help them manage their businesses and improve their bottom lines. Most importantly though, our success can be distilled down to one essential principle — partnership!

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Our Members

As Ireland’s largest travel agent consortium, we have a network of agents spanning the entire country. Our agents each have a unique mix of on-the-ground destination experience and provide excellent, personal service. You can’t replicate this unique combination of product/destination expertise and personal service with an online booking site. All our agents are fully licenced and bonded, so you know that whatever happens before, during or after your trip, you’ll have the support of an agent and not an engaged dial tone!

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