Resources


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Guarding Against Credit Card Fraud

It is becoming increasingly important for consumers to have the ability to buy goods and services without having to be physically present at the point of sale. Card Not Present
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Selling Travel Insurance

Travel Insurance is a vital part of any overseas trip. It is important that when anyone is travelling abroad they have a valid and comprehensive travel insurance policy in place.
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Selling Car Hire

2017 should be the year for all Travel Centres members to exploit opportunities to sell and drive fresh revenues. When you learn how simple it is to sell car hire
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Cutting Costs

Thrift is the quality of using money and other resources carefully and not wastefully. As we know all too well, the retail travel industry works off wafer-thin margins. That 10%
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Maximising Profit

Profit is a financial gain, the difference between the amount earned and the amount spent in buying, operating, or producing something. There is an old saying that ‘turnover is vanity
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Management

Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Management includes planning, organizing, staffing,
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Selling

Selling is the art of closing the deal where the ‘deal’ in question is the exchange of certain goods or services in return for money. We are not in the
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Delegation

Delegation is the assignment of responsibility or authority to another person (normally from a manager to a subordinate) to carry out specific activities. It is one of the core concepts
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Handling Objections

When you demonstrate, explain a feature, talk about benefits or uses a sales closing technique, your customer may well respond in the negative sense , giving excuses or otherwise heading
Marketing

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Marketing for Travel Agents

Marketing is the process of communicate the value of a product or service to customers. Where selling is all about one-to-one transactions, marketing is essentially about one-to-many transactions. Many text
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