Resources


Archive fallback image

Read More

View more

Delegation

Delegation is the assignment of responsibility or authority to another person (normally from a manager to a subordinate) to carry out specific activities. It is one of the core concepts
Archive fallback image

Read More

View more

Handling Objections

When you demonstrate, explain a feature, talk about benefits or uses a sales closing technique, your customer may well respond in the negative sense , giving excuses or otherwise heading
Marketing

Read More

View more

Marketing for Travel Agents

Marketing is the process of communicate the value of a product or service to customers. Where selling is all about one-to-one transactions, marketing is essentially about one-to-many transactions. Many text
Archive fallback image

Read More

View more

Handling Complaints

A complaint is an expression of dissatisfaction, whether justified or not. Nobody likes dealing with complaints but when you come to think of it, they are an excellent way of
PR for Travel

Read More

View more

Public Relations for Travel Agents

Public Relations (PR) is the practice of managing the flow of information between an individual or a company and the public. Put simply, PR is about the ongoing process of
Archive fallback image

Read More

View more

Time Management

Time management is the act or process of planning and exercising conscious control over the amount of time spent on specific activities, especially to increase effectiveness, efficiency or productivity. It
Archive fallback image

Read More

View more

Customer Retention

Customer retention is defined as the activity that a company undertakes in order to reduce customer defections. Successful customer retention starts with the first contact a company has with a
Travel Centres logo

Industry-leading Travel Partners